REVIEW: Hospitals love to publish regional PR awards; self-image is priority #1. Here's the latest one from EvergreenHealth, public hospital about their service: Scroll
It's obvious this magazine reporter never visited EvergreenHealth's emergency department or looked at the Yelp reviews.
Four months ago my wife and I waited 5.5 hours to have her headache and an eye twitch evaluated. Well, I guess they didn't consider it an emergency. We complained to "Patient Relations." It took them 3 months to acknowledge us as a customer and apologize.
We were billed at Level 4: A $1,896.69 charge (not counting doctor and lab fees) AFTER our insurance company paid them $2,242.31. We didn't hear back on the doctor's diagnosis until 3 months after our visit....after multiple requests. The following is a YELP review:
"This review is solely for the ER. Horrible! 3 hour wait time on a weekday to be told that they forgot I was still waiting to be seen. Seriously? Incompetent and rude staff. Will not come back to this clinic for any treatments or emergencies."One of my friends had a similar experience. She's now goes to Swedish Emergency Department, Urgent Care, and Primary Care Clinic on Union Hill in Redmond and is very happy with them. As much as I like to call EvergreenHealth my "friendly neighborhood hospital" we'll certainly keep our distance from them at both ER's and the Bella Bottega Urgent Care