The Think Tank at Derby Days

While watching the Derby Day Parade, I ran into a few neighbors who know the City inside and out. Our thoughts centered on the towering City Hall foyer and how intimidating it can be to visitors. We decided one of the biggest problems about City Hall is no foyer receptionist to help you find your way. Unfortunatley helpful way-finding signage isn't posted because the landlord has signage requirements. (yep, the city doesn't own their building yet). Thus, we sometimes notice people wandering listlessly around the foyer and halls looking for a "warm body". Can you imagine how first time visitors of Redmond's diverse cultures must feel?

THE THINK TANK: When using the Help Desk Phone, visitor calls often get routed to the wrong department or sometimes not at all. It's disruptive. Long waits at the help desk phone frustrate visitors as they must often listen to endless routing messages. If Public Works were to survey the various City departments on the value of a lobby receptionist many Department heads would probably request a receptionist and even discover efficiencies to pay for one. Why? Stronger service and "efficiency savings" are part the city's budgeting priorities. Also, the Mayor places high regard for customer service and should he uncover efficiencies he might take action. "

And the survey SAYS............" ?

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