City Hall Customer Service improvements

Credit / "Redmond Reporter" 

I highly recommend e-mailing info@redmond.gov  to get answers and information from city staff. The customer service department is very helpful in assisting you here.  

Last night, Council was briefed by the Customer Service Center Manager during their Parks Council committee meeting.  The relatively new Customer Service Center desk is assisting city hall visitors with processing financial transactions, obtaining business licenses, being directly connected to the appropriate staff for permitting and other needs or receiving information regarding city matters. Most importantly, citizens and residents can get information and report issues here.


During the meeting, there was a lot of discussion about the center's mobile "Your Redmond" app.  Councilmember Carson spoke very highly of it.  Here, you can report non-emergency issues, make service requests, and find answers to common questions on your mobile phone. I haven't downloaded it and use info@redmond.gov.  

Few know that several conference rooms near to the customer service desk are available for developers, city staff, and other in-house meetings. Council Chair of the "Parks and Human Services Committee" Hank Myers asked when/if the rooms will be available for community meetings.  Owing to legal concerns and other problems customer service is still trying to find a way for the community to access the rooms...this has been going on for months.  

I am surprised the Customer Service Center is assigned to the "Parks and Human Services Council Committee" rather than the  "Administration, Finance, and Communications Committee." It seems customer service has more to do with communications than parks. Case in point, I asked why (by info@redmond.gov) a replay of a council regular meeting (in which I spoke) wasn't being played on City TV, only to learn from the city clerk all the replays were scrubbed due to technical difficulties. It's important customer service communicates with the Council Ombuds on these serious issues.  

-- Bob Yoder