Thursday, September 25, 2014

Downtown Redmond Frontier Service Outage

Redmond, WAOn Saturday, September 20th, a construction crew accidently cut through Frontier Communications fiber and copper cables. This disrupted 911 service as well as Frontier Communications FiOS, phone, television, and internet services.
Full 911 voice service was restored on Sunday morning. Frontier Communications reports that all FiOS services were restored by the end of the day yesterday.
Unfortunately customers on copper service line may have to wait as long as September 30th for restored service.
"This has been demoralizing for our small businesses in downtown Redmond," said Mayor John Marchione. "The severed line prevents businesses and ATMs from effective debit and credit card transactions. The disruption is particularly devastating for companies that rely on phone service to conduct business," continued Mayor Marchione.
The City is working with all parties to establish a claims process. More information will follow next week.
To track the progress of restoration or for questions regarding this outage, you can call Frontier Customer Service at 800-922-1492 or read updates at

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